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Guests First Customer Service Training Program

Winter 2024 Schedule

Guests First Winter sessions start soon!

Guests First is a free educational program that offers customer service skills training to
front-line and management professionals throughout Lee County. We offer sessions in-
person and virtually. This training offers a unique opportunity for participants to enhance
their self-awareness, engage in group activities, and have fun. 

Interactive virtual sessions are now available! 

Guests First Schedule and Registration

The program consists of eight modules, each lasting 2.5 hours. The classes are held at industry
partner locations throughout Lee County. Those who successfully complete the Guests First
program and pass the American Hotel Lodging & Education Institute (AHLEI) examination
will earn the globally recognized credentials of a Certified Guest Service Professional (CGSP).

Click here for more information.

Questions? Email  guestsfirst@leegov.com or call 239-338-3500 and ask for the Guests First team:  

Dr. Nicole King-Smith, CHT, CGSP, Hospitality Training Manager

Crystal Wanke, CGSP, Hospitality Customer Service Training Specialist

   

Visit our website www.VisitFortMyers to learn more!
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