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Lee County Port Authority Media Advisory: TRAVELING THIS HOLIDAY? ARRIVE EARLY AND PACK SOME PATIENCE
Winter 2024 Schedule
Guests First Winter sessions start soon!
Guests First is a free educational program that offers customer service skills training to front-
line and management professionals throughout Lee County. We offer sessions in-person and
virtually. This training offers a unique opportunity for participants to enhance their self-aware-
ness, engage in group activities, and have fun.
Interactive virtual sessions are now available!
The program consists of eight modules, each lasting 2.5 hours. The classes are held at industry
partner locations throughout Lee County. Those who successfully complete the Guests First
program and pass the American Hotel Lodging & Education Institute (AHLEI) examination
will earn the globally recognized credentials of a Certified Guest Service Professional (CGSP).
Click here for more information.
Questions? Email email@example.com or call 239-338-3500 and ask for the Guests First team:
Dr. Nicole King-Smith, CHT, CGSP, Hospitality Training Manager Crystal Wanke, CGSP, Hospitality
Customer Service Training Specialist