Operations Manager, Southwest Florida Enterprise Center

Department: SWFL Enterprise Center Bargaining Unit: N/A 

Reports to: Director of Economic Development Salary Range:  

Pay Grade: 214   

FLSA Status:  Exempt $70,988.74 – $106,504.32 Annually 

EEOC Code: 8 Class Code: 292 

Safety Sensitive: NO Level II Screening: NO 

JOB SUMMARY 

Under the general direction of the Director of Economic Development, the incumbent will oversee and direct the implementation, growth, development, monitoring, and contracting of newly formed small businesses and economically disadvantaged businesses. The Operations Manager is responsible for the development of tenant businesses to move them into the larger market and into their own facilities within a reasonable period of time.  

Responsibilities and Reporting During an Emergency Situation: 

Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice. 

Non Essential Employees will not be required to work during a declared emergency. The employee’s Department Head will determine when the employee will be required to work. 

DISTINGUISHING CHARACTERISTICS 

Carries out supervisory responsibilities in accordance with the City’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

ESSENTIAL JOB FUNCTIONS 

• Responsible for overseeing and managing the regular coaching and development of individual business owners/managers.  
• Manages and provide functions such as planning, development, and overseeing workshops, seminars, and various informational forums to educate the small business entities.  
• Implement policies, procedures, operational objectives, and programs relevant to the Southwest Florida Enterprise Center (SWFEC).  
• Responsible for coordinating personnel scheduling, ensuring the accurate recording and maintenance of division records, and disseminating accurate information to support staff and the public.  
• Incumbent reviews all work processed by subordinate division personnel for accuracy and is accountable for researching Florida Statutes and other relevant Federal, State, and Regional regulations.  
• The manager of operations will meet with the general public, contractors, consultants, and governmental officials to inform or gather information and to explain policies and operations of the department. 
• Oversees the various programs aimed at promoting small business development in the City of Fort Myers (e.g. small business institute, licensing assistance, etc.) 
• Responsible for conducting any research necessary to obtain specialized business information. 
• Responsible to prepare Incubator business for independent operation. 

• Responsible for collecting and analyzing basic demographic and economic data. 
• Responsible for analyzing corporate and business financial statements to calculate the viability of a company and its potential contribution to the City.  
• Function as a liaison at various civic and governmental meetings. 
• Analyzes personnel and production records for the purpose of forecasting division needs, and therefore revising current operational methods, and procedures as necessary to accomplish objectives.  
• Manage planning, coordination, and supervision of departmental operations in budgeting, financial management, procurement, personnel administration, and related areas pursuant to City policies and procedures and City ordinances. 
• May require to operate a motor vehicle to perform assigned tasks. 
• This position requires regular and reliable attendance and the employee’s physical presence at the workplace. 
• Performs other duties as assigned. 

KNOWLEDGE, SKILLS AND ABILITIES  

• Knowledge of commercial lending practices and non-bank alternative forms of financing. 
• Knowledge required to be able to collect and analyze basic demographic and economic data. 
• Ability to analyze corporate and business financial statements to calculate the viability of a company and its potential contribution to the City. 
• Thorough knowledge of applicable federal, state and local laws, rules, ordinances, statutes and regulations impacting small businesses. 
• Thorough knowledge of business development finance concepts and strategies. 
• Thorough knowledge of strategic planning concepts as applied to small business operations. 
• Proficient in the use of word processing, spreadsheet, database and presentation software. 
• Must have excellent presentation and people skills. 
• Requires excellent oral and written communication skills. 
• Ability to speak clearly and persuasively in positive or negative situations. 

• Ability to establish and maintain effective working relationships. 
• Ability to operate necessary equipment, including personal computer, calculator, copier, facsimile machine and other standard office equipment. 

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS  

• Bachelor’s Degree in Public and/or Business Administration or related field. 

 Experience can be substituted for a degree on a year-for-year basis. 

• Three years of experience in the field of local government planning, business incubators, program management, business marketing, community development, planning, or public administration. Experience should include one year of directly related supervisory experience. 

PREFERRED QUALIFICATIONS  

• N/A 

CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS  

• A valid FL drivers license with an acceptable driving record. 

PHYSICAL DEMANDS 

This work typically requires the following physical activities to be performed.   

(X = Required to perform essential job functions)
Physical Activities		Physical Activities
Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.	X	Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.	X
Climbing – ascending, descending ladders, stairs, ramps, requires body agility.	X	Reaching – extending hands or arms in any direction.	X
Crawling – moving about on hands, knees, or hands, feet.	X	Repetitive Motion – substantial movements of wrists, hands, fingers.	X
Crouching – bending body forward by bending leg, spine.	X	Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.	X
Feeling – perceiving attributes of objects by touch with skin, fingertips.	X	Standing – for sustained periods of time.	X
Fingering – picking, pinching, typing, working with fingers rather than hand.	X	Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.	X
Grasping – applying pressure to object with fingers, palm.	X	Talking 1- expressing ideas by spoken word	X
Handling – picking, holding, or working with whole hand.	X	Talking 2 – shouting to be heard above ambient noise.	X
Hearing 1 – perceiving sounds at normal speaking levels, receive information.	X	Visual Acuity 1 – prepare, analyze data, transcribing, computer terminal, extensive reading.	X
Hearing 2 – receive detailed information, make discrimination in sound.	X	Visual Acuity 2 – color, depth perception, field of vision.	X
Kneeling – bending legs at knee to come to rest at knees.	X	Visual Acuity 3 – determine accuracy, neatness, observe facilities/structures.	X
Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.	X	Visual Acuity 4 – operate motor vehicles/heavy equipment.	X
Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.	X	Visual Acuity 5 -close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts.	X
Pulling – use upper extremities to exert force, haul or tug.	X	Walking – on foot to accomplish tasks, long distances, or site to site.	X

TYPE OF WORK 

Work performed is primarily:  

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Heavy work: Exerting up to 100 pounds of force occasionally,  and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Very heavy work: Exerting in excess of 100 pounds of force occasionally and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. WORK ENVIRONMENT May be required to work hours other than the regular schedule including nights, weekends, and holidays. Contact with internal and external customers, vendors, outside agencies and the general public.   Works in an office environment and sits for long periods of time.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.  

The City of Fort Myers has the right to revise this job description at any time. This description does not represent in any way a contract of employment.