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Harry Chapin Food Bank of Southwest Florida

Position Title: Data Analyst

FLSA Status: Full-time, Regular non-exempt

Immediate Supervisor: Director of Programs

Employees Supervised: Volunteers and/or interns occasionally

Position Summary: Plan, implement, train, maintain, and provide support regarding roll out of the service insight data tracking software in the Programs Department throughout our service area: Hendry, Glades, Collier, Charlotte, and Lee counties.

Essential Duties and Responsibilities:

  • Plan and lead data tracking software rollout
  • Provide training, troubleshooting assistance, and technical support to database end users (staff, volunteers and Partner Agencies)
  • Provide implementation support to new agencies and program locations
  • Develop and update training materials for database tracking system in a variety of formats, including online/webinars, videos, and in-person training materials.
  • Document software revisions or upgrades both internally and externally.
  • Communicate with developers regarding bugs or updates needed in the system
  • Ensure data quality control measures
  • Manage data collection and complete reports and documentation on a regular basis
  • Troubleshoot and respond to issues of Partner Agencies in need of support related to all HCFB systems
  • Coordinate and improve regular reporting accuracy of data regarding agency outputs and outcomes.
  • Provide data support to IT and other departments as needed.
  • Develop SOPs for data reporting, analysis and use as required.
  • Design continuous feedback process for service insight user support (e.g., meetings, peer support messing, etc.)
  • Attend various networking and professional meetings
  • Perform other related duties and assignments as required

Qualifications:

General:

  • Adhere to HCFB expectations and values:
  • Be active by moving quickly, getting things done and holding self and others accountable for results.
  • Be constructive by providing solutions, displaying optimism, being respectful and fair.
  • Be truthful by providing facts to support opinions, speaking up and not exaggerating.
  • Humanize Hunger by putting a human face on it.
  • Communicating in a professional, honest and open manner.
  • Take time to have fun along the way.
  • Believe in our mission and impact.
  • Honesty, integrity and commitment to fighting hunger in Southwest Florida
  • Must be a self-starter who is driven and capable of keeping track of multiple projects in a fast-paced environment.
  • Must have excellent interpersonal skills with emphasis on customer service and ability to train or teach others with clarity, flexibility and organization;
  • Must be highly organized with an ability to pay attention to detail;
  • Must have the ability to build relationships with staff, volunteers, agency representatives and the general public.
  • Must have clear understanding of and ability to articulate the mission of the HCFB.
  • Must have the ability to complete work in an accurate, effective and timely manner.
  • Must have the ability to perform physical labor as necessary to assist in achieving HCFB Mission.
  • Valid Florida driver’s license.

Specific to Position:

  • Bachelor’s degree from an accredited institution required in related field preferred; may be replaced with comparable experience.
  • Minimum one year of relevant experience in non-profit, data management, or training coordinator and facilitation.
  • Ability to add, subtract, multiply, and divide using a calculator required. Ability to manipulate data using a spreadsheet a strong plus. Ability to compute rate, ratio, and percent and to draw and interpret charts and graphs is also required.
  • Excellent written and verbal communication skills.
  • Requires public speaking and training facilitation to various audiences.
  • Ability to work independently and effectively
  • Strong attention to detail
  • Experience working in databases
  • Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook).
  • Ability to listen, assess, and troubleshoot issues
  • Sensitivity to diversity and the ability to work with people of different nationalities, ethnic origins, and socioeconomic levels is essential.
  • Operate a personal vehicle on a daily basis to community partner sites, meetings and events.
  • Bilingual ability in Spanish or Haitian Creole is highly desirable.

Working Conditions: The Data Analyst is expected to travel between Hendry, Glades, Collier, Charlotte and Lee counties in order to train and support database end users.

Job Type: Full-time

Pay: $20.00 – $23.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
Everyone is required to wear a mask and observe social distancing requirements. We have implemented a mandatory vaccine policy. All new hires must be fully vaccinated.

Education:

  • Bachelor’s (Preferred)

Experience:

  • data management: 1 year (Preferred)
  • training: 1 year (Preferred)
  • Microsoft Excel: 5 years (Preferred)
  • Nonprofit management: 4 years (Preferred)
  • Database management: 1 year (Preferred)

Work Location: One location

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