Data Analyst – Harry Chapin Food Bank

Harry Chapin Food Bank of Southwest Florida

Position Title: Data Analyst

FLSA Status: Full-time, Regular non-exempt

Immediate Supervisor: Director of Programs

Employees Supervised: Volunteers and/or interns occasionally

Position Summary: Plan, implement, train, maintain, and provide support regarding roll out of the service insight data tracking software in the Programs Department throughout our service area: Hendry, Glades, Collier, Charlotte, and Lee counties.

Essential Duties and Responsibilities:

• Plan and lead data tracking software rollout
• Provide training, troubleshooting assistance, and technical support to database end users (staff, volunteers and Partner Agencies)
• Provide implementation support to new agencies and program locations
• Develop and update training materials for database tracking system in a variety of formats, including online/webinars, videos, and in-person training materials.
• Document software revisions or upgrades both internally and externally.
• Communicate with developers regarding bugs or updates needed in the system
• Ensure data quality control measures
• Manage data collection and complete reports and documentation on a regular basis
• Troubleshoot and respond to issues of Partner Agencies in need of support related to all HCFB systems
• Coordinate and improve regular reporting accuracy of data regarding agency outputs and outcomes.
• Provide data support to IT and other departments as needed.
• Develop SOPs for data reporting, analysis and use as required.
• Design continuous feedback process for service insight user support (e.g., meetings, peer support messing, etc.)
• Attend various networking and professional meetings
• Perform other related duties and assignments as required

Qualifications:

General:

• Adhere to HCFB expectations and values:
• Be active by moving quickly, getting things done and holding self and others accountable for results.
• Be constructive by providing solutions, displaying optimism, being respectful and fair.
• Be truthful by providing facts to support opinions, speaking up and not exaggerating.
• Humanize Hunger by putting a human face on it.
• Communicating in a professional, honest and open manner.
• Take time to have fun along the way.
• Believe in our mission and impact.
• Honesty, integrity and commitment to fighting hunger in Southwest Florida
• Must be a self-starter who is driven and capable of keeping track of multiple projects in a fast-paced environment.
• Must have excellent interpersonal skills with emphasis on customer service and ability to train or teach others with clarity, flexibility and organization;
• Must be highly organized with an ability to pay attention to detail;
• Must have the ability to build relationships with staff, volunteers, agency representatives and the general public.
• Must have clear understanding of and ability to articulate the mission of the HCFB.
• Must have the ability to complete work in an accurate, effective and timely manner.
• Must have the ability to perform physical labor as necessary to assist in achieving HCFB Mission.
• Valid Florida driver’s license.

Specific to Position:

• Bachelor’s degree from an accredited institution required in related field preferred; may be replaced with comparable experience.
• Minimum one year of relevant experience in non-profit, data management, or training coordinator and facilitation.
• Ability to add, subtract, multiply, and divide using a calculator required. Ability to manipulate data using a spreadsheet a strong plus. Ability to compute rate, ratio, and percent and to draw and interpret charts and graphs is also required.
• Excellent written and verbal communication skills.
• Requires public speaking and training facilitation to various audiences.
• Ability to work independently and effectively
• Strong attention to detail
• Experience working in databases
• Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Ability to listen, assess, and troubleshoot issues
• Sensitivity to diversity and the ability to work with people of different nationalities, ethnic origins, and socioeconomic levels is essential.
• Operate a personal vehicle on a daily basis to community partner sites, meetings and events.
• Bilingual ability in Spanish or Haitian Creole is highly desirable.

Working Conditions: The Data Analyst is expected to travel between Hendry, Glades, Collier, Charlotte and Lee counties in order to train and support database end users.

Job Type: Full-time

Pay: $20.00 – $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Everyone is required to wear a mask and observe social distancing requirements. We have implemented a mandatory vaccine policy. All new hires must be fully vaccinated.

Education:

• Bachelor’s (Preferred)

Experience:

• data management: 1 year (Preferred)
• training: 1 year (Preferred)
• Microsoft Excel: 5 years (Preferred)
• Nonprofit management: 4 years (Preferred)
• Database management: 1 year (Preferred)

Work Location: One location