Serving Customer Delight!
The Greater Fort Myers Chamber of Commerce
is pleased to announce our
Business Building Symposium IV
Wednesday, August 23rd
at Sanibel Harbour Marriott Resort & Spa
from 7:30 am – 3:00 pm
Register Today at $149! Click here to register today!
Suzanne Willis, founder and president of Willis Consulting & Communications, Inc.
Special Opening Kick-Off Speaker:
Norman Love, Owner of Norman Love Confections
Chico’s Panel: Most Amazing Personal Service
Chris Shaver – Sr. Director, Omni-Channel Operations
Tallie Kawahara – VP, Head of Sales, Soma Intimates
Shelly Langa – VP, Head of Sales, Chico’s
Dr. George Alexakis, Florida Gulf Coast University
Customer Care: The 3-legged Stool of Listening, Empathy, and Service Delivery
Dr. Marilyn Marousek, Barry University
Managing a Multi-generational Workforce
Samantha Scott APR, Pushing the Envelope, Inc.
John Greene, Scott Fisher Enterprises
Building the “Voice of the Customer” into Management Practices
Carol Conway, Child Care of Southwest Florida, Inc.
Mark Wilke, The Home Depot
Everyday Leadership the Key to Culture
Matt Keller, Next Level Church
Training Your Employees to be the Face of Your Company or Culture
Kristy Keyes Knupp, Chico’s FAS, Inc.
Attracting and Retaining Talent: Serving Candidate Delight
Jenelle Montague, Testimonial Tree
Managing Customer Reviews
Jacob Ackerman, SkyLink Data Centers
Arpad Solti, HyperTeam USA Business and IT Consulting Inc.
Collecting and Protecting Customer Data
Elizabeth McQueen, McQueen Improvement Solutions
Consistency = Quality: Delight Your Customers Every Time
Additional sponsorship opportunities are still available!
Please contact Landen Drake at Landen@fortmyers.org for more information.
This event is sponsored by: IBERIABANK, iPartnerMedia, LeeSar Inc., Minaya Learning Global Solutions LLC, Enterprise Rent-A-Car, Henderson, Franklin, Starnes & Holt, P.A., Southwest Florida Business Today