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Home   >   Events   >   Business Symposium IV

Serving Customer Delight!

The Greater Fort Myers Chamber of Commerce
is pleased to announce our
Business Building Symposium IV
Wednesday, August 23rd
at Sanibel Harbour Marriott Resort & Spa
from 7:30 am – 3:00 pm

Presented by
HBKS Wealth Advisors & HBK CPAs & Consultants

Limited Seating!
Register Today at $149! Click here to register today!

Keynote Speaker:
Suzanne Willis, founder and president of Willis Consulting & Communications, Inc.

Special Opening Kick-Off Speaker:
Norman Love, Owner of Norman Love Confections

Chico’s Panel: Most Amazing Personal Service
Chris Shaver – Sr. Director, Omni-Channel Operations
Tallie Kawahara – VP, Head of Sales, Soma Intimates
Shelly Langa – VP, Head of Sales, Chico’s

Breakout Speakers:

Business Management:
Dr. George Alexakis, Florida Gulf Coast University
Customer Care: The 3-legged Stool of Listening, Empathy, and Service Delivery

Dr. Marilyn Marousek, Barry University
Managing a Multi-generational Workforce

Samantha Scott APR, Pushing the Envelope, Inc.
John Greene, Scott Fisher Enterprises
Building the “Voice of the Customer” into Management Practices

Business Culture:
Carol Conway, Child Care of Southwest Florida, Inc.
Mark Wilke, The Home Depot
Everyday Leadership the Key to Culture

Matt Keller, Next Level Church
Training Your Employees to be the Face of Your Company or Culture

Kristy Keyes Knupp, Chico’s FAS, Inc.
Attracting and Retaining Talent: Serving Candidate Delight

Business Processes:
Jenelle Montague, Testimonial Tree
Managing Customer Reviews

Jacob Ackerman, SkyLink Data Centers
Arpad Solti, HyperTeam USA Business and IT Consulting Inc.
Collecting and Protecting Customer Data

Elizabeth McQueen, McQueen Improvement Solutions
Consistency = Quality: Delight Your Customers Every Time

Additional sponsorship opportunities are still available!
Please contact Landen Drake at for more information.

This event is sponsored by:  IBERIABANK, iPartnerMedia, LeeSar Inc., Minaya Learning Global Solutions LLC, Enterprise Rent-A-Car, Henderson, Franklin, Starnes & Holt, P.A., Southwest Florida Business Today